Frequently Asked Questions
Everything you need to know about our premium jewelry and custom grills.
How do I determine my size for custom dental jewelry?
Once you place an order, we ship a professional-grade molding kit to your door with step-by-step instructions. Simply send the mold back to our lab, and our craftsmen will ensure a perfect, custom fit for your Diamond Braces.
What materials are used in your products?
We use only high-quality materials, including 14K and 18K solid gold, and ethically sourced VVS or VS clarity diamonds. Each piece is tested for purity and comes with a certificate of authenticity.
How long does the custom production process take?
Custom orders typically take 10 to 14 business days to manufacture once we receive your dental mold. Standard non-custom jewelry ships within 2 to 3 business days.
Do you offer international shipping?
Yes, we ship our luxury collections worldwide. Shipping costs and delivery times vary by country and are calculated at checkout. Please note that customs duties may apply depending on your location.
What is your return policy for custom items?
Due to the personalized nature of custom-fitted dental jewelry, we do not accept returns. However, we offer a 30-day fit guarantee—if your piece doesn't fit perfectly, we will adjust it free of charge.
How should I clean and maintain my jewelry?
To maintain the brilliance of your diamonds and gold, we recommend cleaning with a soft-bristled toothbrush and mild soap. Avoid using harsh chemicals or abrasive cleaners that could scratch the metal.